Terms and conditions
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Contact Normal delivery time is 2-7 days unless otherwise indicated. We always try to deliver your order as quickly as possible. Shipping |
Exchanges and refund You always have 14 days full refund of your unused goods in undamaged original packaging. The time is counted from the day you got your order delivered. You will get your refund when the goods are returned to us. Items bought in our webshop cannot be returned or exchanged at any of our retailers, only at our webshop. You are responsible for the return and fright cost of item back to Sneaky Steve. Items lost during transport will not be compensated. Please return package well wrapped. Refund only when the goods are returned in full condition. Unfortunately, we cannot refund the postage or handling charge. We do not retrieve package covered with cash on delivery. Do not forget to include your name, address and telephone number. Wrong delivery If you have the wrong item delivered, please contact us by email or telephone. We always correct any wrong delivery, and F Division Group will pay for the fright cost. Full refund if your ordered item is out of stock. Claims Any faulty item will be replaced, provided that the ordered item is still in stock. Swedish Konsumentköplagen applies to the handling of complaints. You can claim an item with faulty manufacturing. If the item is damaged when delivered contact us immediately. In that way we avoid misunderstandings and you will either get a new item or your money back. Items bought in our webshop cannot be returned or exchanged at any of our retailers, only through our webshop.
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Disclaimer We do not guarantee that all the items available at the Sneaky Steve webshop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by email. Sneaky Steve cannot warrant that the content of this site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Sneaky Steve can at any time change the content of the site. Although Sneaky Steve always strives to display the correct texts, images and prices in the site and webshop, errors can occur. If you have been charged the wrong amount when shipping from the webshop we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will automatically cancelled. Sneaky Steve reserves the right to subsequently correct prices, texts printed / written incorrectly on our website, products or other appropriate media. We reserve the stock changes and ev. technical errors in the web shop, browser or server. Colours We cannot guarantee that colours in the website are fully equivalent to the items´ actual colours. This depends partly on the colour settings of your computer and monitor. Sale The policy applies to items bought in our SALE category, except that Sneaky Steve will not allow exchanges. Taxes and duties outside the EU Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs. |
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